Conference Agenda


5:00 p.m. – 6:00 p.m.
Cocktail Reception with Sponsors


7:30 a.m. – 8:30 a.m.
Registration & Continental Breakfast

8:30 a.m. – 8:45 a.m.
Welcome and Introductions

8:45 a.m. – 9:00 a.m.
Vendor Demonstrations

9:00 a.m. – 10:15 a.m.
Session 1: Victors without Victims - Managing Conflict for a Positive Outcome

You may call them "inhuman resources." They are difficult people.Dealing with them is a challenge and often leads to feelings of hopelessness and frustration. Conflict is inevitable. Anger, blame, grudges are not. Conflict is normal and occurs in every arena of life. We can’t avoid conflict, but the way we deal with it will determine whether it is a destructive or constructive force. Guidelines and techniques for opening the lines of communication, boosting morale and fostering teamwork in conflict situations will be offered. This presentation will identify tactics for disarming games and contentious tactics. Session learning objectives include:

  • The targets for change: other, system, and self
  • Aiding and abetting: contributing to the success of the difficult person
  • Identify the behavioral modification principles that work with difficult people
  • How the soft on people, hard on the issue strategy minimizes conflict
  • Creating a collaborative environment.
  • Maximizing technology without losing the human element.
  • Taking action when things just aren’t working.

Dr. Audrey Nelson; Trainer, Keynote Speaker, Author, and Consultant

10:15 a.m. – 10:45 a.m.
Break and Visit with Sponsors

10:45 a.m. – 12:00 p.m.
Roundtable Discussion 1: Victors without Victims - Managing Conflict for a Positive Outcome Roundtable Questions

Answer the following TRUE of FALSE and provide an explanation:

  • People usually shouldn't discuss issues that are important to them when they're upset
  • A person's "style" can create more conflict than the conflict itself
  • Somebody always loses in conflicts

12:00 p.m. – 12:30 p.m.
Buffet Lunch with Sponsors

12:30 p.m. – 1:20 p.m.
Washington Update

With a new administration and a new Congress, there is little doubt that developments in Washington will have a significant impact on qualified retirement plans. Once again, tax reform is front and center with the potential to dramatically reduce tax incentives. Other legislative proposals are sure to be woven into the fabric of a comprehensive tax bill, including bipartisan efforts to encourage the use of MEPs. Recent regulatory initiatives, such as the conflicted advice regulation, are sure to be up for review as a result of new leadership taking office at the relevant federal agencies. After attending this session, attendees will be able to:

  • Understand how tax reform proposals will impact retirement plans;
  • Identify how MEPs will be encouraged under new legislative proposals;
  • Prepare for forthcoming changes in the regulatory landscape

Craig P. Hoffman, Esq., APM, General Counsel, American Retirement Association

1:20 p.m. – 1:45 p.m.
Break and Visit with Sponsors

1:45 p.m. – 2:00 p.m.
Vendor Demonstrations

2:00 p.m. – 3:15 p.m.
Session 2:  Introduction to EMyth

Wouldn’t it be great if you could build a business or department that wasn’t dependent on you?  Far too many Owners and Managers find themselves tied to the tactical work of the business, with little or no time for developing their staff and working on the strategic aspects of the business.  They have been unable to fulfill their dream and never fully realized their own personal potential.  In this 75 minute presentation, you are going to look at why that might be and what you can do to change the course of your own reality.  
EMyth Certified Business Coach, Susan Wilhelmsen will take you through the principles outlined in Michael Gerber’s bestselling business book: The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It.  It’s been voted the #1 business book by Inc. 500 CEO’s and listed in “the 100 Best Business Books of All Time.  The book also launched the creation of the EMyth Business Development Framework that has been coached to 75,000 business owners in 145 different countries.
The EMyth Perspective is about taking Ownership, taking responsibility for every element of the business.

  • You will discover what’s holding you and the business back  
  • Learn what you’ll need to create a self-managing company
  • Begin to work On it, and not just in it.
3:15 p.m. – 3:45 p.m.
Break and Visit with Sponsors

3:45 p.m. – 5:00 p.m.
Roundtable Discussion 2:  EMyth Business Checkup

During this roundtable, each small group will use the EMyth Business Checkup workbook to discover areas where they, as business owners and leaders, should focus their time working on their businesses.  EMyth explains, “Just like an annual physical with your physician, your business can benefit from a review— or checkup—of the Seven Business Dynamics (Leadership, Brand, Finance, Management,  Marketing, Sales, Delivery). Each of these areas should be producing a specific overall function for your business and—when integrated together—deliver a living, growing organization that serves your customers, your employees and your own life.”  We will use the EMyth Business Checkup to review our businesses.

6:00 p.m. – 10:00 p.m.
Sponsor Reception and Dinner at Five Roses Pub

Join fellow conference attendees and conference sponsors for dinner and networking opportunities at Five Roses Pub. The restaurant is a short walk from the hotel and attendees will enjoy a buffet dinner with dessert and cocktails.


7:00 a.m. – 8:00 a.m.
Continental Breakfast
8:00 a.m. – 8:15 a.m.
Welcome/ ARA PAC

8:15 a.m. – 8:30 a.m.
Vendor Demonstrations

8:30 a.m. – 9:45 a.m.
Session 3: Succession Planning from Two Perspectives

Our two succession planning experts will discuss the importance of succession planning and how to develop a corporate succession plan. The speakers will attempt to help the audience better understanding succession planning as it pertains to staff development, as well as how it covers exit planning. They will cover various succession planning scenarios including family owned businesses, transitioning firms to purchasing employees, selling firms to outside entities, and creating a succession plan when you still have many years until your own retirement.  The speakers will also cover legal considerations and human resource elements that accompany the succession planning process.

Lori Neiderlehner, CPA, CCP, SPHR, SHRM-SCP, BeachFleischman PC
Jon Karp, Thompson Coburn, LLP

9:45 a.m. – 10:15 a.m.
Break and Visit with Sponsors

10:15 a.m. – 11:30 a.m.
Roundtable Discussion 3: Succession Planning from Two Perspectives Roundtable Questions

  • How do you define Succession Planning?
  • Has your understanding changed with the presentation? If yes, how has your understanding changed?
  • Do you have a succession plan in place?
  • If yes, how did you get started and how often do you update it? Is your succession plan firm-wide, departmental, or C-Suite level?
  • What succession planning challenges or wins have you experienced?
  • If not, what is holding you back from creating one?
  • Have you identified internal or external solutions?
  • For exit strategies, who views themselves as focusing on an internal succession plan? Who views themselves as focusing on an external succession plan?
  • Can you approach both at the same time? What steps can you take to prepare yourself for both approaches simultaneously? Or are they mutually exclusive?
  • What value will/has your organization obtained from implementing a succession plan?
  • What is your biggest business concern as it relates to succession planning?
  • For exit strategies, who views themselves as a buyer/seller?
  • How have you prepared for that process?
  • What did you hear today that you might incorporate?
11:30 a.m. – 12:30 p.m.
Buffet Lunch with Sponsors

12:30 p.m. – 12:45 p.m.
Vendor Demonstrations

12:45 p.m. – 2:00 p.m.
Session 4: Liability Prevention for TPA Owners: Practice Tips and Service Agreement Ideas

There are certain practices and procedures that many, many TPA firms have that do not protect them against some types of liability.  These can include the methods by which client issues are resolved within the firm, as well as provisions present or lacking in service agreements that may cause you to have a higher potential of risk in working with a problem plan. 

Join Ilene Ferenczy in a discussion of some of these concerns. In this session, you should hear about:
  • How to help your employees know what they don’t know.
  • Procedures for your employees to follow so that difficult situations are handled properly on the first pass
  • Identifying areas in which your employees need additional training … and those that must rise to someone who is either more experienced or in a position to better assess risk
  • Common service contract mistakes that make your life more difficult
  • Recommendations about limiting liability in your service agreement
  • Can your service agreement alleviate the risks that you worry about?

Ilene H. Ferenczy, Esq., CPC, APA, Managing Partner, Ferenczy Benefits Law Center LLP, Atlanta, GA

2:00 p.m. – 2:15 p.m.
Break and Visit with Sponsors

2:15 p.m. – 3:30 p.m.
Roundtable Discussion 4: Liability Prevention for TPA Owners: Practice Tips and Service Agreement Ideas Roundtable Questions

  • Do you have a technical guru in your office? If so, who is it? Is the person&rsquo ;s job solely to be the technical resource, or does s/he have other responsibilities? How is a record kept about what was asked and what decision was made?
  • Are there specific topics that you believe must be elevated to management? Do your administrators know that? How? (If you’ve told them that is it in writing?)
  • What technical books or computer services are available to your staff to research technical issues? How did they learn to use the research tools?
  • Do you have procedures for recording in your files what research was done and how the conclusion was reached? Does anyone review the research before its result is communicated to the client/advisor? How did you teach your administrators what these procedures are?
  • Do you use a service agreement? Does it discuss the provision of technical research services? How is that billed to the client? May the client rely on your technical research?
  • Suppose a client has a question regarding a certain type of compensation that is paid to its participants and whether it is included for plan purposes. Who in your office would field that question? How would it be handled? Suppose the client has historically treated this compensation incorrectly for plan purposes. The client points to you and says, “Well, shucks, you should have known all along that we had this problem. After all, we give you the payroll feed at year end every year!” What’s your response?
3:30 p.m.
Conference Adjourns