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ASPPA Women Business Leaders Forum to Include Session by John Formica

In case you haven’t heard, the ASPPA Women Business Leaders Forum (WBLF) is being held on June 5-8 in Denver, CO at the beautiful Brown Palace. And it will include a session led by John Formica.

It has been an amazing experience working on this committee the past three years with so many smart and energetic women business leaders. This is a unique opportunity to share ideas and network with each other to grow our businesses and thrive as women. We work to get speakers and create sessions that focus on our goals and provide powerful take-away information that we can begin using as soon as we return to the office.

This year I have the pleasure of working with John Formica on his session “If Disney Ran Your Business What Would It Look Like? Secrets to Creating a Customer Experience that is Magical and Build Customer Loyalty for Life!”

Have you ever wondered how the Walt Disney World Resort® and other successful companies continue to produce a dynamic model on business excellence, leadership, team working environment and customer service? Does your work environment have the right people that are loyal, committed and enjoy doing their jobs while working toward achieving your team and organizational goals?

As a former Disney Hotel leader and known throughout the U.S. as “America's Best Customer Experience Coach,” John will share his incredible experiences and 25 years of proven success strategies to help your organization create a magical customer experience and culture. You will learn best practices you can apply immediately upon your return home to increase your market profile, create customer loyalty for life, beat out your competition, wow your customers and increase employee loyalty to lead the way in this new economy. John will also provide insight on how to enforce positive leadership and create a Disney-like culture in your office so that you can enjoy a “Whistle While You Work” team environment. It promises to be an upbeat and eye-opening experience with John.

For more information on John and to see him in action, you can visit his website here. The full agenda for the ASPPA WBLF is available on ASPPA’s website here. Register today for the conference. I look forward to seeing you in Denver!

Leigh Lewis, QPA, QKA is with Metro Benefits, Inc.